Article:Getting Started with SpikeNet Technical Support


This article describes how to register on the SpikeSource website and how to manage cases in the Support portal.

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Registering for a User Account

  • Register at http://www.spikesource.com/sitemgr/site-register.php
  • Fill in the registration form, click "Register"
  • You will receive a confirmation email. Click on the URL in the confirmation email to begin the validation process.
  • Enter your password into the validation form.

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Using the Online Support System

Now that you have a registered account, you have access to the portal.

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Filing a new Support Case

  • Please review our Customer Support User Guide before filing a Support Case
  • On the left menu, Click "Support Requests"
  • Click "New Request"
  • Fill out the form
  • Click "Submit"

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Viewing your existing Support Cases

  • To review your existing Support Cases, click on "View Requests" from the main Support Requests screen
  • To view a particular case, click on the Request ID at access the case overview
  • To view the details of the case, click on the links that make up the case history

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Updating a Support Case

  • To update an existing Support Request, first click on "View Requests" from the main Support Requests screen
  • Next, click on the Request ID for the case you'd like to update
  • To add more information, scroll to the bottom of the page and use the form provided
  • Click "Submit"


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This page was last modified 17:06, 22 October 2007.